Using RequestZen
RequestZen is operated by Savage Brands LLC. By using RequestZen, you agree to these terms. RequestZen provides document requests, client uploads, and collection tracking for accounting firms. If you use it for an organization, you confirm that you have authority to act for that organization.
Accounts and security
Provide accurate account and organization information. You are responsible for activity under your account, managing team access, and keeping email access, verification codes, and upload links secure. Tell us promptly if you suspect unauthorized access.
Your documents
Ownership of documents stays with the firm or client who owns them. You give RequestZen permission to host, store, transmit, and process those documents only as needed to provide the service. You are responsible for having permission to request, upload, and share information and for complying with applicable obligations to clients.
Acceptable use
Do not upload unlawful content, malware, or material you have no right to share. Do not attempt unauthorized access, interfere with the service, evade security controls, or use RequestZen to send spam or commit fraud. We may suspend access to address abuse, security risks, or violations of these terms.
Payments, if applicable
If you choose a paid plan or paid feature, the price, billing period, and applicable payment and cancellation terms will be shown before purchase. You agree to pay the charges you accept and any applicable taxes. Any future pricing changes will be communicated before they apply to your subscription.
Availability and responsibility
We work to keep RequestZen reliable and secure, but do not guarantee uninterrupted or error-free service. The service is provided as available and, to the extent permitted by law, without warranties of fitness for a particular purpose or merchantability. RequestZen does not provide accounting, tax, or legal advice. You remain responsible for reviewing documents, meeting deadlines, and keeping any records you are required to retain.
Limits of liability
To the extent permitted by law, RequestZen is not liable for indirect, incidental, special, or consequential losses, including lost profits or business interruption. Our total liability arising from the service is limited to the greater of the fees you paid in the twelve months before the claim or $100. These limits do not exclude liability that cannot legally be excluded or limited.
Closing your account
You may stop using the service and request account closure by contacting us. Download any records you need before closing your account. Uploaded files are also automatically deleted after each request’s retention period ends. On closure, we delete or de-identify account information and documents, subject to legal requirements and limited backup retention as described in our Privacy Policy.
Governing law
These terms are governed by the laws of the State of New York.
Changes and contact
We may update these terms as the service develops and will communicate material changes through the service or email. Contact hello@requestzen.com with questions about these terms or your account.
Last updated: November 2026.